Service and support incentives

Behavior-driven incentives promote superior performance

Incentives

Customer interactions with your brand don’t start and stop at the sale. Your incentives shouldn’t either.  

ITA Group’s service and support incentives use data-driven strategies to motivate and engage your service and implementation teams, leading to deeper engagement and lasting brand loyalty.

Behavior-based incentives maximize success 

ITA Group’s flexible incentive solutions use rewards that reinforce the behaviors that matter for each service and support role, ensuring you stay ahead of the competition. This includes behaviors like performance, retention, customer satisfaction, certifications, safety, process improvement and onboarding.

Our experts help identify which behaviors to reward for optimal ROI and how to navigate the complexities of service and support role challenges. 

Service and implementation team engagement

Our solutions reward consistent customer service, ongoing training and referral generation. 

Retention and satisfaction

Our incentive programs reinforce positive behaviors and build workplaces your teams don’t want to leave.

Compliance 

Our incentives adapt to each role and industry, complying with regulations while still inspiring the right roles.

Client stories

Delivering service and support incentives for leading brands

 

Data-driven improvements led to higher job satisfaction, performance and customer service
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120% average ROI since program inception

A segmented program shifted to reward both sales and nonsales roles for impacting revenue growth
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162% of enrollment goal reached in the first 10 months

Flexible technology increases service and support role engagement 

Our incentive platform makes motivating the many different roles that affect your business easier than ever.  

  • Automated rules and earning mechanics track key metrics, with triggers to reward behaviors in a timely manner 
  • Points give budgetary control to protect your ROI, including rewarding different point amounts based on behavior 
  • Gamification, badges and progress-trackers promote long-term engagement 
  • Recognition elements build stronger relationships among participants and with the brand 
  • Role and budget management ensures the right roles are rewarded while protecting budgets and monitoring performance metrics  

Explore the incentives platform

System integrations

System integrations

The systems you have in place (LMS, CRM, PRM, HRIS, marketing tools, proprietary databases, etc.) help reward desired behaviors.  

We seamlessly connect to your data through flexible APIs, file transfers and other integrations, so your business moves forward with no interruptions. 

Data analysis

Data analysis

We continuously measure participation, performance metrics and program impact to make improvements and increase ROI. Our analytics services: 

  • Identify the most effective actions to incent 
  • Evaluate the effectiveness of programs earning mechanics
Rewards

Rewards

Our reward catalog encourages desired behaviors and actions, reinforcing positive habits.

  • Merchandise
    • 8,000+ rewards options
    • 700+ brands
  • Gift cards/prepaid options
  • Experiences and travel packages 
  • Group travel 
  • Cash and direct deposit
  • Reloadable cards and credits
  • Charitable donations or causes
  • Company-branded swag

Client support that scales with you

You’re expected to show results—fast. But reaching sales goals and keeping partners engaged takes more than a platform.  

We’re your partner in performance. From strategy to execution, we build programs that work today and evolve with your business tomorrow.  

Strategy and consulting

Our experts use data, research and proven strategies to design incentives that motivate the right behaviors and deliver measurable ROI. 

  • Research and assessments 
  • Program analysis and audience insights 
  • Program strategy and design
Program management and administration

Our team works alongside yours to design, launch, manage and optimize incentive programs.  

  • Onboarding 
  • Day-to-day operations 
  • Program execution 
  • Training 
  • Ongoing optimization 
Data and insights

Real-time and historical data answer your most pressing questions. We recommend how to improve your incentive program performance, prove worth, drive business growth and make more confident business decisions. 

  • Predictive modeling and scorecards 
  • Partner personas and segmentation 
  • Dashboards and data visualization 
  • Surveys and focus groups 
Rewards

Diverse, meaningful rewards are tangible signs of how much you value hard work.  

  • Merchandise 
  • Gift cards 
  • Individual travel 
  • Direct deposit 
  • Reloadable cash cards 
Marketing and program communications

A marketing strategy that’s customized for every stage of the participant journey increases program enrollment, adoption and performance. 

  • Program brand identity 
  • Persona-based messaging and segmentation 
  • Campaign development and execution 
  • Marketing automation 
  • UX research 
  • ADA compliance 
Enablement and learning

Custom training programs improve loyalty, retention and alignment. 

  • Sales and product training 
  • Leadership development 
  • Culture and team alignment

Schedule a demo

Get the incentive program results you want with data-driven strategies that motivate every audience and maximize ROI.